1. Introduction

At SS Scheduling, we strive to provide the best salon service booking software for our valued customers. We understand that sometimes things don't go as planned, and you may need a refund. This policy outlines the circumstances under which refunds will be granted and the process for requesting a refund.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Issues: If you experience significant technical issues with the SS Scheduling software that cannot be resolved by our support team within a reasonable time frame.
• Service Non-Deliver: If the service paid for was not delivered as promised.
• Subscription Cancellation: If you cancel your subscription within the first 14 days of purchase for a monthly subscription or within 30 days for an annual subscription, and you have not used the service extensively.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of Mind: If you decide you no longer need the service after the initial 14-day (monthly) or 30-day (annual) period.
• Partial Usage: If you have partially used the service and decide to cancel.
• Improper Use: If the software was not used as intended or the issues were caused by misuse.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Reach out to our support team at (mailto:pbhavsar533@gmail.com) with your order details and the reason for your refund request.
• Provide Documentation: : Include any relevant documentation or screenshots that support your claim (e.g., error messages, proof of non-delivery).
• Review Process: Our team will review your request and respond within 7 business days.

5. Refund Processing Tim

Once your refund request is approved, we will process the refund within 10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:
- Email: pbhavsar533@gmail.com
- Phone: +91 63597923

7. Policy Updates

SS Scheduling reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Thank you for choosing SS Scheduling. We appreciate your business and are committed to providing you with exceptional service.

Sincerely,
The SS Scheduling Team